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Handling Conflict

You'll end with: A recorded hard-conversation rehearsal + negotiation file

01Timing: Choosing When to Have the Conversation
SO-21 · Social Intelligence & Relationships
02Setting Boundaries and Saying No: Four Scripts
SO-08 · Social Intelligence & Relationships
03How to Open a Hard Conversation
SO-09 · Social Intelligence & Relationships
04Conflict Resolution: Argue About Needs, Not Positions
SO-10 · Social Intelligence & Relationships
05Giving and Taking Feedback: The SBI Model
SO-12 · Social Intelligence & Relationships
06Negotiation: BATNA, Anchoring and the Zone Where a Deal Exists
SO-11 · Social Intelligence & Relationships

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